FREQUENTLY ASKED QUESTIONS
Fair question. Here is why
All watches sold from Watchstreet.co are 100% genuine, authentic and brand new. We do not sell used, previously owned, replica, or imitation watches. All watches are shipped in watch box with documents. Refer to our Authenticity Guarantee here.
Each watch goes through a verification process that includes visual inspection, serial/reference checks, and quality assessment by our team before being approved for listing.
We are not authorized dealers for the brands we carry, because we want to offer you lower prices. We source our watches from distributors around the world. All our watches are 100% genuine, authentic and brand new. We have a long history of satisfying customers with 100% brand new, complete, authentic watches, attentive customer service, and fast shipping. We believe that the benefits we offer make us the best choice to satisfy your watch needs. We hope you agree, and we look forward to serving you.
Our pricing reflects efficient sourcing, independent supply channels (parallel import), and lower operating costs. This allows us to offer competitive prices without compromising on authenticity or quality.
Parallel import watches are genuine products sourced through independent distributors rather than directly from the brand’s official retail network. This allows more competitive pricing while offering the same authentic product. For more information about it, click here.
We will ship out your watch by DHL Express or by Registered Parcel, depending on which option you chose while checking out. Both methods of shipping are safe, and require acknowledgement of receipt of package by the recepient.
We normally ship your watch within 1-2 days after you have successfully placed your order. For Watchstreet to ship your watch order as fast and hassle-free as possible, make sure you provide us with your preferred complete shipping address together with a phone number where you can be contacted. This is to ensure that you can be contacted by DHL or your local post office in case you are unreachable. If your delivery status shows a delay of more than 5 business days, we will attempt to contact you.
Once we ship your order, we will send you an email confirming shipment together with a Registered parcel reference number or a DHL tracking number that you can use to check the status of your package online.
We ship to all major international locations. For a more complete shipping information, please click here: Shipping Information.
Import duties, taxes, or customs fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer. However, in such cases even with the tax you will end up saving substantially by shopping with us.
Whenever available, watches are supplied with their original presentation box, manuals, tags, and documentation. Contents may vary slightly depending on the brand and source.
Manufacturer warranties may not apply to parallel-imported watches. However, all watches sold by Watchstreet are covered by our store-backed warranty, providing peace of mind and support after purchase.
Return and exchange policies vary by product and location. Please click here for our return and refund policies, or contact our support team for full details before purchasing.
Listings are time-limited to keep our collection fresh and curated. This allows us to rotate models, respond to demand, and feature different watches regularly.
Yes. Popular models may be relisted or extended based on customer demand and availability. If there’s strong interest, we do our best to bring them back although prices may be subject to change upon re-listing.
Absolutely. We often list new watches based on customer requests and overall demand. Let us know what you’re looking for.